Below are some of the most frequently asked questions asked by our customers.
If you have any other questions, please just send an email at Hello@seraphinonline.com.
How long does the order take to arrive?
For UK orders Standard 3 to 5 business days or Express 1 to 2 business days.
For EU orders Standard International 5 to 10 business days.
For International Orders Standard International 5 to 10 business days.
Unfortunately we don't control how quickly the orders arrive once it has left our warehouse. Please contact the courier to get more insight into your package's locations and estimated delivery date.
For EU orders Standard International 5 to 10 business days.
For International Orders Standard International 5 to 10 business days.
Unfortunately we don't control how quickly the orders arrive once it has left our warehouse. Please contact the courier to get more insight into your package's locations and estimated delivery date.
My order is missing products/sent wrong item
All our products are carefully hand-packed and in rare occasion mistakes happen.
Please email us at Hello@seraphinonline.com with the order number and with the pictures of the items it came in.
We will promptly investigate to make things right.
Please email us at Hello@seraphinonline.com with the order number and with the pictures of the items it came in.
We will promptly investigate to make things right.
When are your out of stock back?
In case the product you are interested is out of stock, kindly use the "Notify me" button and we will notify you via email as soon as the product is back in stock ready to purchase.
What is your policy on return/refund?
Please refer to our Returns and Exchanges page for detailed information on our return process and eligibility criteria.
How can I cancel/exchange my order?
Please contact us as soon as possible for a product change or cancellation.
We hope you understand this will solely depend on whether or not your order has been fulfilled and dispatched.
We hope you understand this will solely depend on whether or not your order has been fulfilled and dispatched.